Sales Supervisor at Owens and Xley

Description

• In this role, you will be responsible for overseeing daily retail operations, leading the sales team, and ensuring a smooth and memorable customer experience.
• You will help deliver beautifully packaged gifts, support corporate and custom orders, and work closely with the team to achieve sales targets while upholding our brand’s high standards.

Key Responsibilities

• Supervise and support the sales team to achieve daily and monthly targets.
• Ensure an exceptional in-store experience through warm, personalized customer service.
• Oversee product displays, gift wrapping stations, and merchandise arrangement.
• Monitor stock levels and coordinate with inventory and procurement teams to avoid shortages.
• Handle point-of-sale operations, manage transactions, and resolve customer issues professionally.
• Track daily sales performance and provide reports to management.
• Train team members on product knowledge, personalization options, and gift presentation.
• Support execution of marketing campaigns, seasonal promotions, and pop-up events.
• Assist with the coordination of corporate gift orders and special requests.
• Collaborate with the Sales Manager to develop proposals and marketing materials.
• Oversee sales performance across all channels, including online and in-store.

Required skills and Experience

• Bachelor’s Degree in Business, Marketing, Retail Management, or a related field.
• 3 - 4 years of experience in retail supervision or customer-facing sales.
• Solid understanding of retail sales, customer service, and merchandising.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Detail-oriented, organized, and able to multitask in a fast-paced retail environment.
• Proficient in POS systems, basic inventory tools, and customer relationship management (CRM).
• Passion for creativity, presentation, and the art of gifting.
• Proven ability to lead a team, manage operations, and deliver excellent customer experiences.
• Experience in the gifting or lifestyle industry is an added advantage.