Sales Specialist at Darey.io

Role Overview

• The Enrollment Consultant plays a pivotal role in guiding prospective students through their learning journey — from initial inquiry to program enrollment.
• The ideal candidate will communicate Darey.io’s value proposition clearly, manage leads professionally, and ensure a smooth conversion and onboarding process.
• This role demands professionalism, empathy, integrity, and consistency in following Darey.io’s established Sales SOPs and Compliance Policy.

Key Responsibilities
Lead Management & Conversion:

• Review and categorize all new leads promptly using the Darey.io CRM (Go High Level).
• Contact qualified leads to understand their background, goals, and program of interest.
• Provide accurate information about Darey.io programs, tuition, and enrollment procedures.
• Maintain up-to-date and detailed notes for every interaction in the CRM, including call summaries and next steps.
• Follow up consistently (at least three times) before marking a lead as unqualified or lost.
• Convert qualified leads into enrolled students by providing clear, persuasive, and accurate guidance.
• Trigger payment automation for interested students and log confirmation of payment.
• Handover successfully enrolled students on the Customer Experience (CX) team for onboarding.

Sales Process Compliance:

• Adhere strictly to Darey.io’s Sales Operations and Compliance policies.
• Use only official communication channels and approved scripts/templates when engaging with leads.
• Maintain confidentiality of all student data and follow data protection protocols.
• Avoid misrepresentation, unauthorised offers, or unapproved discounts.

Reporting & Documentation:

• Submit weekly reports summarising leads contacted, follow-up results, and pending actions.
• Ensure all communication, payment, and enrollment records are accurately documented in the CRM.
• Participate in weekly sales meetings and feedback sessions.

Collaboration:

• Work closely with the CX team to ensure smooth student onboarding.
• Coordinate with the marketing team to provide feedback on lead quality and campaign effectiveness.
• Support the sales team in achieving monthly and quarterly enrollment targets.

Qualifications & Experience

• 3 years of experience in sales, admissions, or customer relations (experience in ed-tech or training industry preferred).
• Strong verbal and written communication skills.
• Proven ability to manage leads and convert prospects using CRM tools.
• Proficiency in Microsoft Office Suite and online communication tools.