Salary: 150,000 – 200,000
Role Overview
We are seeking results-driven, detail-oriented, and customer-focused Sales & Order Fulfilment Executives to join our dynamic team. You will be responsible for engaging customers, processing orders accurately, and ensuring seamless fulfilment from start to finish. This role requires a proactive individual who thrives in a fast-paced environment and can consistently deliver on sales targets and operational excellence.
Key Responsibilities:
Sales & Customer Engagement:
- Actively engage customers (in-store, online, and via phone) to understand their needs and offer suitable solutions.
- Achieve daily, weekly, and monthly sales targets.
- Communicate promotions, new arrivals, and pricing updates to customers.
Order Processing & Fulfilment:
- Accurately process prepaid and credit orders using Odoo ERP.
- Coordinate with inventory and logistics teams to ensure timely and correct deliveries.
- Verify that customers receive only the items purchased to prevent errors.
Operational Excellence:
- Maintain accurate and up-to-date records on Google Sheets and internal systems.
- Ensure strict adherence to SOPs for order documentation, customer communication, and stock handover.
- Contribute to process improvement initiatives to enhance efficiency and customer experience.
Customer Experience & Problem Resolution:
- Handle complaints and escalations professionally, ensuring customer satisfaction.
- Follow up on orders and proactively communicate any delays or issues.
Requirements:
Education: BSc in Business, Marketing, or a related field.
- Experience: 2–3 years of experience in sales, order fulfilment, or customer service (preferably in IT distribution or retail).
Skills:
- Strong communication and negotiation skills.
- Excellent attention to detail and ability to work under pressure.
- Familiarity with ERP systems (Odoo preferred) and Google Workspace.
- Ability to work effectively in a fast-paced, target-driven environment.
What We Offer
- Performance-based incentives.
- Opportunity to work in a fast-growing company with clear career progression paths.
- Exposure to international best practices in IT distribution.
- Training on sales techniques, ERP usage, and customer service excellence.
Location
Kodesoh Street, Ikeja and Simbiat Abiola Road, Ikeja (you may be assigned to either location depending on operational needs).
Gmail
Yahoomail