Sales Force Automation Analyst (Manager Role) at Olam Nigeria Limited

About Role

• Olam PFB is looking to recruit a SFA Analyst who would be responsible for aligning and executing the existing SFA & Digitization strategy.
• He/She will work closely with IT and Sales teams to implement and execute new projects on core SFA-CRM platform and execute sales feedback on existing system.
• The SFA analyst will also be responsible to introduce and implement new technologies and enablers for the field force in the areas of Mobility and Analytical insights.

Responsibilities

• Identifying new avenues to enhance existing features and services in the existing SFA system along with introduction of new technologies and automation implementation for sales force.
• End to End Project management (Requirement Documentation, Testing, Pilot and Launch. Will also have core responsibility of driving usage of SFA & Digitization Enablers/Solutions
• Setting up robust process on Data maintenance, Query resolution, Quality check measures on Analytics to field force and internal teams.
• Ensuring decongestion of manual process and implement SOPS on SFA processes (Customer management process on the CRM platform, KPI measurement, planning, reporting and expensing timelines for all field colleagues)
• Ensuring ongoing connect with Sales, Marketing and Commercial teams through training interventions and meetings on feedback and sharing insights.
• Ownership and smooth maintenance of all SFA tools supporting all divisions across affiliates.
• Implementation and adoption of best-in-class tools, processes, and methodologies in SFA process.
• Ensuring timely and quality completion of projects by working with cross functional teams and IT
• Providing Execution insights to commercial teams for decision making.

Requirements

• Candidate must have 4 to 6 years of SFA Analyst or Business Analyst experience in credible FMCG.
• Should be well versed with BI tools like - Power BI and Tableau
• Have a relevant bachelor’s degree and professional certifications or MBA.

Key Competencies

• An ideal candidate should possess knowledge on new technologies including implementation of CRM platforms in previous stints.
• Must possess strong understanding of IT processes including BRD & Testing and should have project management capabilities/certifications (PMP)
• Ability to lead a team of Sales force coordinators across regions.

Technical Competencies

• CRM, Salesforce Certified
• Problem solving skills/Solution oriented, PMP certification.
• Analytical/BI tools- Excel, Power BI.
• Communication - High on written, spoken and presentation and marketing skills.
• Strong Customer connect and service orientation.