Sales Executive at Synlab

JOB OBJECTIVE

• To achieve targeted patient numbers and revenue
• To effectively manage existing clients and seek new clients

JOB DESCRIPTION

• To increase revenue for the company and achieve patient number target
• To submit monthly invoice to clients by 5th day of the month
• To effectively follow up and ensure prompt collection of payments within 30days
• To ensure client payments are accompanied with a remittance advice
• To manage existing clients within assigned territory
• To aggressively sell the company's services and ensure increased business/patronage from clients (existing and new) within assigned territory
• To ensure retention of clients within assigned territory
• To attend to routine and non-routine client requests in accordance with SOP's
• To maintain customers SLA and ensure client satisfaction / resolve all client related issues
• To ensure laboratory consumables are readily available at hospitals - requisition forms, sample collection bottles and sample collection bags
• To distribute brand collateral to clients this includes leaflets, fliers, and corporate gift items
• To coordinate and participate in brand building efforts and community engagements (presentations, Health Screening) as required
• To implement and monitor loyalty programmes for Clients
• To conduct monthly customer survey
• To ensure adherence to business plan by retaining and increasing client number
• To generate daily/weekly/quarterly review and report on sales activities
• To collate information/data on market/competition for business intelligence
• To develop implement and maintain a strategic database for clients
• To ensure adherence to SOP's, SANAS requirements, etc.
• To document incident reports and take appropriate action to resolve client outstanding/escalate

JOB DESCRIPTION

• HND or BSc degree in any biological Science or relevant field
• 1 – 3 Years relevant work experience
• Ability to measure and analyze key performance indicators (ROI and KPIs)
• Excellent interpersonal skills
• Excellent communication skills
• Strong organizational skills with a problem-solving attitude
• Selling skills