Sales / Customer Service Representative at VTP Associates & Universal Concept Limited

Job Description

• We are looking for a seasoned Sales and Customer-oriented service representative. I-World’s Sales/Customer Service Representative will act a s a liaison officer, business support officer, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with a taste of professionalism, accuracy and efficiency.
• I-World’s Sales/Customer Service Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills. They put themselves in their customers’ shoes and advocate for them when necessary.

Job Functions

• Customer engagement: daily engage customers in all region to evaluate their satisfaction
• Business support: generate sales leads, book sales appointments through cold calling
• Customer service: attend to walk-in customers, handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Office Administration: oversee the office administration and daily operations
• Secretary: provide secretarial activities for the Osogbo branch
• Meet customer service team sales targets and call handling quotas
• Handle petty cash, book keeping and document filing
• Give daily report of all expenses and make requests for reimbursement.
• Assist with overall staff administration for Osogbo branch.

Job Requirements

• Must have a post NYSC B.Sc. or HND certificate
• Excellent communication and presentation skills
• Proven sales and customer support experience
• Ability to multi-task, prioritize, and manage time effectively
• Warm, courteous and engaging personality
• Adept at use of Microsoft Office Suite.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills in person and over the phone.