Sales / Customer Service Representative at HRLeverage Africa

Job Summary

• We are recruiting for a friendly, proactive, and customer-focused Sales / Customer Service Representative who can engage customers, drive sales, and deliver an excellent shopping experience.
• The ideal candidate will assist customers both physically and online, respond to inquiries, and ensure smooth order processing while representing the brand professionally.

Role Responsibilities

• Attend to walk-in and online customers promptly and professionally.
• Respond to inquiries on WhatsApp, Instagram, and other platforms.
• Assist customers in selecting products and making purchase decisions.
• Process orders, follow up on payments, and confirm deliveries.
• Maintain good customer relationships and ensure satisfaction.
• Achieve daily/weekly sales targets.
• Keep records of sales and customer interactions.
• Escalate complaints or complex issues where necessary.
• Ensure the store or display area is neat and presentable at all times.

Qualifications

• Minimum of OND / HND / BSc in any relevant field.
• 1–3 years experience in sales or customer service (fashion industry is an advantage).
• Strong communication and interpersonal skills.
• Good selling and negotiation skills.
• Familiarity with social media platforms and online sales.
• Customer-focused with a positive attitude.
• Ability to work in a fast-paced environment.
• Proximity to the job locations is an added advantage.