Sales & Customer Service Representative at Auldon Limited

Job Description

• Auldon toys is currently recruiting for a sales representative who will understands customer product needs, and recommends merchandise to drive sales and meet targets.
• Key responsibilities include processing transactions, managing inventory, maintaining store presentation, providing excellent customer service, Strong communication skills and also with a customer-focused mindset.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers

Requirements and skills

• BSc in Business Admin or Marketing or related field is a must
• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts