Sales/ Customer Service Executive at Owens and Xley

Location: Victoria Island

Overview

Our client is a luxury fashion brand with its retail store in Victoria Island, Lagos. We are looking to recruit a Sales/ Customer Service Executive to monitor and manage customer experiences via phone calls and the brand's retail store.

Summary Duties and Responsibilities

• Attend to walk-in customers
• Respond to phone calls, text messages, and inquiries on WhatsApp.
• Take clients' measurements during consultations.
• Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available.
• Conduct quality control on bespoke garments and ensure they meet the client’s specifications.
• Conduct post-sales follow-up and analyze customer feedback on the garment purchased and the service rendered by the company.
• Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.
• Create and implement sales strategies to promote sales to generate revenue.

Requirements

• A Bachelor's degree in marketing, communications, sales, / any related field.
• 4 years plus experience in customer service, sales, or experience in a similar role.
• Knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office package.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Excellent communication and problem-solving skills.

Salary

N120,000- N150,000 /month