Sales Consultant/Executive (In-store) at West Africa Vocational Education (WAVE)

Job Description:

Our client, a luxury gifting store, is seeking a dynamic and experienced Sales Consultant/Executive to handle its Store. The ideal candidate will have a passion for luxury products and a proven track record in retail and sales, with a strong focus on customer service.

Responsibilities:

Provide exceptional customer experience (in-store and online) by ensuring the customer is always the top priority;

• Welcome customers to the store and answer their queries.
• Assess customers’ needs and provide assistance and information on product features.
• Achieve sales goals on a monthly, quarterly and yearly basis.
• Cross sell products.
• Remain knowledgeable on products offered and discuss available options.

Strong customer relationship management;

• Build productive trust relationships with customers.
• Maintain a comprehensive database of customers.
• Track customer buying interests and monitor customer requests and stock suggestions.
• Actively maintain a relationship with customers.

Manage sales area ambience;

• Ensure stocks are in a presentable condition.
• Responsible for keeping the store clean and conducive for customer experience.
• Financial Recording/Reporting.
• Record all income and expenditure.
• Provide daily, weekly and monthly reports.

Sales and marketing knowledge;

• Leverage social media tools to drive sales.
• Provide innovative marketing activities.
• Provide suggestions on changing the store’s design and presentation of products.
• Respond accurately to queries via social media.
• Comply with inventory control procedures;
• Ensure adherence to stock keeping protocols.
• Record and track new stock.
• Track sales and inform the buying team on inventory availability.

REQUIREMENTS

• Previous experience in luxury retail/in-store sales. 
• Must know how to use Microsoft Excel Effectively,
• Excellent communication and interpersonal skills. 
• Strong customer service orientation. 
• Smart Dressing/Appearance.
• Flexibility to work evenings, weekends, and holidays. 
• Must learn how to gift wrap.