Sales/Commercial Administrator at Tranter IT Infrastructure Services Limited

You will be working alongside the commercial team.

Responsibilities

• Preparing and processing quotations, bids, proposals etc
• Follow up on ManageEngine renewals and outstanding payments etc
• Maintain positive business and clients relationships in the effort to extend client lifetime value
• Source and work on client referrals
• Answer all lead and client’s questions accurately; prioritize and/or escalate lead and client’s questions as needed.
• Customer liaison on issues ranging from pricing to delivery dates to overdue invoicing chasing
• Process order requisitions from Sales Managers
• Check product availability by package and location with the Sales Service Manager
• Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current clients.
• Provide necessary documentation to fulfil orders to customers
• Provide back-up support for Sales Managers who are frequently traveling

Skills & Competencies:

• Strong Excel and Math Skills
• Ability to meet deadlines
• Good verbal and written communication skills
• Problem Solving and ability to escalate matters when needed
• Data analysis and interpretation skills
• Speed and accuracy with attention to detail
• Proficient in Information Management systems such as MS Office Suite (Excel, PowerPoint Excel, ERP, etc)
• Results Driven
• Planning and Organization
• A minimum of 2 years’ experience in order administration, sales administration, or order-to-cash environment type role
• Strong customer-service focus
• Solid computer skills and MS Excel knowledge
• Able to prioritize work in a fast paced environment with competing demands
• Strong interpersonal skills and professional demeanour