Sales Associate (Digital Healthcare) at eMedicStore

Job Overview

• The Sales associate (Digital Healthcare) - is a key part of our sales team, contributing to our online pharmacy's growth by assisting in sales operations and providing excellent customer service.
• This role provides an exciting opportunity to gain hands-on experience in e-pharmacy sales while honing pharmaceutical knowledge and customer service skills.

Responsibilities and Duties

• Assist the Sales Pharmacist in managing the online sales operations.
• Support customers in their purchase journey, providing guidance and answering queries.
• Maintain knowledge of the available pharmaceutical products.
• Help manage product listings and inventory in the online platform.
• Work closely with the Procurement Pharmacist to stay updated on product availability.
• Ensure the accurate processing of customer orders.
• Assist in handling customer complaints and returns.
• Contribute to sales strategies and promotional campaigns.
• Maintain high standards of customer service at all times.
• Stay updated on relevant pharmaceutical laws and e-commerce regulations.
• Assist in creating educational content for the website.
• Contribute to the preparation of sales reports.
• Help track and achieve sales targets.
• Ensure accurate recording of customer information and sales transactions.
• Collaborate with the marketing team to drive traffic and sales.
• Assist in conducting customer satisfaction surveys.
• Include the keyword jamboree in the application's comment as a pre-application test to demonstrate your thorough reading of this job description.
• Participate in regular team meetings and training sessions.
• Follow company policies and procedures in all operations.
• Maintain confidentiality of sensitive customer information.
• Keep abreast of new pharmaceutical products and trends in the e-pharmacy industry.

Qualifications and Skills

• Bachelor's degree in Pharmacy, MBBS or any other Health/Life Sciences Related Field.
• Strong understanding of pharmaceutical products and care services.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, digital environment.
• Good organization and multitasking abilities.
• Basic knowledge of e-commerce and online sales.
• Proficiency in using computer systems and software.