Sales and Distribution SME at Airtel

Job Description:

Airtel maintains an ecosystem of systems supporting our sales processes, to run our operations towards partners and sales channels.

We are currently in need of an experienced engineer, responsible for supporting our Sales and Distribution stack, and its ancillary tools and utilities.

The engineer in this role, will support applications towards the management of our Sales and Distribution Hierarchy. Services managed, will include, but not limited to digital recharge & channel partner systems.

Key Responsibilities

Application Support:

• Provide technical support for sales and distribution applications, ensuring uninterrupted functionality.
• Respond promptly to user inquiries, addressing issues and resolving problems in a timely manner.

Troubleshooting:

• Diagnose and resolve application-related issues, coordinating with internal technical teams and external vendors if necessary.
• Investigate and analyze root causes of problems to prevent recurrence.

User Training:

• Conduct training sessions for end-users to enhance their understanding of sales and distribution applications.
• Create and maintain user documentation and training materials.

System Maintenance:

• Perform regular maintenance tasks, including updates, patches, and system configurations, to ensure optimal performance.
• Collaborate with IT teams to implement changes and improvements as needed.

Integration System:

• Work with other teams to support the integration of sales and distribution applications with other systems within the organization.
• Ensure seamless data flow and communication between different applications.

Customization and Enhancement:

• Collaborate with the development team to customize and enhance sales and distribution applications based on user feedback and evolving business requirements.
• Test and implement new features and functionalities.

Performance Monitoring:

• Monitor the performance of sales and distribution applications, proactively identifying and addressing potential issues.
• Recommend and implement optimizations to improve system efficiency.

Collaboration with Stakeholders

• Collaborate with sales, marketing, and distribution teams to understand business processes and requirements.
• Act as a liaison between end-users and the technical team to ensure alignment with business needs.

Incident Management:

• Manage and prioritize incidents, working with a sense of urgency to resolve critical issues.
• Document incident resolutions and contribute to the development of a knowledge base.

Reporting and Analytics:

• Generate and analyze reports to provide insights into application usage, performance, and user behavior.
• Use data to identify areas for improvement and optimization.