Sales and Customer Support Associate at Globalclique

• As we continue to grow, we are looking for a dedicated and skilled Corporate and Retail Sales / Customer Service Associate to join our team and help us maintain our reputation for excellence.

Key Responsibilities

Sales and Customer Service:

• Greet and engage customers, offering personalized service and understanding their needs.
• Provide expert advice on color schemes, design trends, and product compatibility to enhance customer interiors.
• Build strong relationships with clients to foster repeat business and long-term loyalty.
• Meet and exceed sales targets and key performance indicators (KPIs).
• Handle customer inquiries, complaints, and returns in a professional manner.

Product Knowledge:

• Develop and maintain a deep understanding of the company’s product range, including materials, finishes, and design concepts.
• Stay up-to-date with industry trends and new product releases.
• Communicate product benefits, features, and options effectively to customers.

Store Operations:

• Ensure the store is clean, well-organized, and visually appealing, in line with the company’s merchandising standards.
• Assist in the setup of seasonal displays and promotional activities.
• Maintain stock levels, process shipments, and manage inventory counts.

Administrative Tasks:

• Process sales transactions accurately using the point-of-sale (POS) system.
• Prepare quotes and invoices for custom orders.
• Maintain customer records and follow up on inquiries or special orders.
• Collaborate with other team members and departments to ensure seamless service.

Requirements

• 1 to 5+ years of proven experience in sales and customer service role
• Strong IT proficiency
• Exceptional written and verbal communication skills in English.
• Strong listening skills and the ability to empathize with customers.
• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment.

Key Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Technical aptitude and familiarity with sales and customer support tools and platforms.
• Customer-focused mindset with a passion for delivering exceptional service.
• Adaptability and resilience in a dynamic, evolving industry.