Sales Admin / Customer Service Officer at Costarchem Nigeria Limited

Job Description

• Process calls, mails and online sales request from clients promptly
• Analyze existing and potential markets to identify and secure business development opportunities
• Receive and respond to customer inquiries, queries and escalate to appropriate departments (accounts, warehouse etc)
• Design and deliver technical training and continuous development initiatives.
• Closely work with sales and marketing counterparts to ensure product launch, exhibitions, and events are well supported.
• Provide back-end support to the sales team in the discharge of functions
• Maintain an accurate database of client and prospect information
• Ensure accuracy of all time bound submissions to external clients (quotations, invoices, orders)
• Demonstrate expert knowledge on company products for effective service delivery
• Manage end to end delivery of processed orders promptly
• Compile sales reports and monitor sales efforts
• Communicate customer feedback
• Coordinate technical forums and presentations within the country.
• Develop good customer relationship by phone calls, follow-ups, emails, broadcasts etc.
• Provide technical expertise, offered technology, tools, on customer’s technical –related business needs.

Qualifications

• B.Sc in Business Administration, Business Management or a related field with a minimum of 2 years experience
• Background in Civil / Chemical Engineering is an added advantage
• Certification in Marketing, Sales or relevant field is a plus
• Telemarketing / customer service
• Hands on experience with a CRM software and MS Office.

Requirements:

• Proven work experience as a sales administrator or sales support agent.
• Understand sales performance metrics
• Good customer service skills.
• Excellent verbal communication skills.
• Business management skills.
• Ability to use initiative.
• Ability to work well with others.
• Ability to sell products and services with recordable success.
• Persistence and determination.
• Ability to accept criticism and work well under pressure.