Sales Account Manager at Tek Experts

Responsibilities
Driving Growth through Focusing on the Customer

• Maintain deep understanding of customer business needs, KPIs, and strategic priorities.
• Guide peers in aligning TeKnowledge solutions with customer goals and translating features into tangible business outcomes.
• Lead digital transformation initiatives that create business value and drive impact.
• Enable and coach cross-functional teams to co-develop strategic account plans.
• Align partner and internal resources to customer and industry-specific needs.
• Identify opportunities for new revenue, adoption, and customer relationship growth across the portfolio.

Sales & Business Excellence

• Oversee revenue forecasting and progress tracking within the assigned portfolio and market segments.
• Set strategic goals and priorities, manage pipeline health, and drive alignment with business objectives.
• Guide planning and prioritization across multiple complex accounts.
• Lead execution of corrective actions in response to escalations or blockers, and drive root-cause resolution.
• Engage in contract negotiation, risk management, and revenue protection strategies.
• Foster a high-performing virtual team, ensuring consistent delivery excellence and customer satisfaction.

Strategic Relationship Management

• Expand and manage a strong network of key decision-makers, partners, and stakeholders.
• Partner with internal teams and customers to develop long-term digital strategies.
• Drive strategic marketing and go-to-market initiatives in collaboration with business and technical leads.
• Identify and onboard new partners/vendors to accelerate growth in emerging markets.

Qualifications

• 10+ years of experience in B2B technology/services sales and strategic account management.
• Proven knowledge in Cybersecurity, AI/Automation, Customer Experience (CX), professional services, or digital skilling/change management programs.
• Fluency in English and one or more regional languages.
• Strong executive presence with excellent written and verbal communication skills.
• Willingness and ability to travel within the Africa region.
• Experience working with enterprise and government clients is a strong advantage.