Retail Sales Manager - Furniture at Ascentech Services Limited

Job Summary

• The Retail Sales Manager oversees the daily operations of the furniture showroom(s), ensuring sales targets are met, customer satisfaction is maximized, and store profitability is achieved.
• The role involves managing sales staff, developing sales strategies, monitoring inventory, and maintaining high standards of visual merchandising and customer service.

Key Responsibilities

• Supervise and coordinate the activities of sales representatives and showroom staff.
• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Drive high levels of customer satisfaction through excellent service and after-sales support.
• Train, coach, and motivate sales team members to improve product knowledge and selling techniques.
• Monitor daily, weekly, and monthly sales performance, preparing regular sales reports.
• Ensure the showroom is well-maintained, organized, and visually appealing in line with brand standards.
• Handle key customer inquiries, complaints, and escalations professionally.
• Collaborate with marketing to plan and execute promotions, discounts, and product launches.
• Maintain an accurate inventory of furniture items and ensure proper stock replenishment.
• Analyze market trends and competitors to identify business opportunities.
• Ensure adherence to company policies, procedures, and ethical standards.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• 3–5 years’ experience in retail sales, preferably within the furniture or home décor industry.
• Proven track record of achieving or exceeding sales targets.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and negotiation abilities.
• Proficiency in Microsoft Office Suite.
• Good organizational and time management skills.

Application Closing Date
Not Specified