Retail Sales Associate / Customer Service Representative at Globalclique

Job Summary

• The Retail Sales Associate/Customer Service Representative is responsible for providing an exceptional customer experience, assisting customers with product selection, and offering design advice tailored to their interior decoration needs. 
• The role includes achieving sales targets, maintaining the store’s appearance, and ensuring customer satisfaction at every stage of the sales process.

Key Responsibilities
Sales and Customer Service:

• Greet and engage customers, offering personalized service and understanding their needs.
• Assist customers in selecting interior decor products such as furniture, lighting, fabrics, wallpapers, accessories, and custom design solutions.
• Provide expert advice on color schemes, design trends, and product compatibility to enhance customer interiors.
• Build strong relationships with clients to foster repeat business and long-term loyalty.
• Meet and exceed sales targets and key performance indicators (KPIs).
• Handle customer inquiries, complaints, and returns in a professional manner.

Product Knowledge:

• Develop and maintain a deep understanding of the company’s product range, including materials, finishes, and design concepts.
• Stay up-to-date with industry trends and new product releases.
• Communicate product benefits, features, and options effectively to customers.

Store Operations:

• Ensure the store is clean, well-organized, and visually appealing, in line with the company’s merchandising standards.
• Assist in the setup of seasonal displays and promotional activities.
• Maintain stock levels, process shipments, and manage inventory counts.

Administrative Tasks:

• Process sales transactions accurately using the point-of-sale (POS) system.
• Prepare quotes and invoices for custom orders.
• Maintain customer records and follow up on inquiries or special orders.
• Collaborate with other team members and departments to ensure seamless service.

Skills and Qualifications

• Experience: 1 - 2 years of retail sales or customer service experience, preferably in interior decor or a related field.
• Education: Minimum of OND
• Skills: Strong communication, interpersonal, and problem-solving skills.
• Technical: Proficiency with POS systems and basic computer skills.
• Passion for interior design, home décor, and styling.
• Ability to work flexible hours, including weekends and holidays.

Work Environment:

• Dynamic retail setting with customer interaction.
• May require standing for extended periods and occasional lifting of products.