Retail Manager at Human Capacity Development Consultants (HCDC)

Job Description

• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
• Operating cash registers, managing financial transactions and balancing drawers.
• Ensuring high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store conditions and visual merchandising standards
• Report on buying trends, customer needs, profits and other reports where necessary.
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to asses training needs
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shinning example of high performance and excellent behavior
• Additional store manager duties where necessary and relevant

Requirements

• Graduate or a minimum of 2 years work experience in retail(experience in a managerial position is preferable)
• 1 Job reference
• Must have proper telephone etiquette
• Must have proof of successful experience as a retail manager
• Must have strong and sound business orientation and leadership skills
• Must have good customer management skills
• Must have great interpersonal and communication skills
• Must have a keen interest in the creative art in greeting cards
• Must be familiar with operating social media platforms (Instagram, Twitter and Facebook)