Restaurant Supervisor at ECLAT HR Consulting

​​​​​​​Responsibilities

• Supervise front-of-house staff to ensure professional and efficient service.
• Monitor table service, customer flow, and overall dining experience.
• Assist in staff scheduling and shift coordination.
•  Handle customer complaints and escalate complex issues to the Restaurant Manager.
• Ensure compliance with hygiene, safety, and service standards.
•  Train new staff on service procedures and restaurant policies.
• Monitor stock levels for service items and report shortages.
•  Support management in achieving sales and service targets.
• Ensure proper cash handling and POS accuracy during shifts.

Requirement

• HND or BSc in Hospitality Management, Business Administration, or related field.
• 2–4 years of experience in a supervisory role within a restaurant or hospitality environment.
• Strong knowledge of restaurant service standards and customer service practices.
• Basic understanding of POS systems and reporting.

Required Competencies:

• Strong leadership and team coordination skills.
•  Excellent communication and interpersonal abilities.
• Customer-focused and service-oriented.
• Calm and composed under pressure.
• Well-groomed and professional in appearance.