Restaurant Manager / Shift Manager / Supervisor at Ascentech Services Limited

Role Overview

• We are seeking experienced and results‑driven professionals to manage and support daily operations within our Quick Service Restaurant outlets on Lagos Island.
• Successful candidates will be responsible for leading teams, ensuring excellent customer service, maintaining operational standards, and driving efficiency across restaurant operations.

Key Responsibilities

• Oversee daily restaurant operations to ensure smooth service delivery
• Supervise, motivate, and manage staff during assigned shifts or across the outlet
• Maintain high standards of food quality, hygiene, cleanliness, and safety
• Ensure excellent customer service and prompt resolution of customer complaints
• Support sales targets, cost control, and operational efficiency
• Manage staff scheduling, attendance, and performance monitoring
• Handle cash, POS transactions, and basic financial reporting as required
• Monitor inventory levels, assist with stock control, and reduce wastage
• Ensure compliance with company policies, QSR standards, and regulatory requirements
• Support staff training, onboarding, and continuous development
• Prepare daily or shift reports and escalate operational issues when necessary.

Role Scope by Level:
Restaurant Manager:

• Full responsibility for outlet performance, profitability, and team leadership
• Oversight of inventory, vendors, reporting, and compliance.

Shift Manager:

• Lead operations during assigned shifts
• Supervise staff, manage service flow, and ensure shift targets are met.

Supervisor:

• Support daily operations and frontline staff
• Monitor service quality, cleanliness, and food preparation standards.

Requirements & Qualifications

• Minimum of 2 years of experience in a QSR or fast‑paced restaurant environment
• Proven leadership or supervisory experience preferred
• Strong communication, organization, and people‑management skills
• Ability to work flexible shifts including weekends and public holidays
• Customer‑focused mindset with problem‑solving ability
• Knowledge of food safety, hygiene, and operational standards
• Ability to work efficiently under pressure in a fast‑paced environment.