Restaurant Manager at Quality Foods Africa

Job Description

• Coordinate daily restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Take accurate and proper record of inventory
• Ensure compliance with sanitation and safety regulations (HACCP)
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to minimize waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through LSM and good customer experience.
• Train new and current employees on proper customer service practices.