Restaurant Manager at Olman Business Solutions (OBS) Limited

Location: Port Harcourt, Rivers

Job Description

• Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals.
• Ensures efficient restaurant operation, both front and back end -oversee the QSR, customers and food prep to make sure it complies with health and safety restaurant regulations, as well as maintain high production, productivity, quality, and customer-service standards.

Responsibilities

• Coordinate daily Front and Back of the restaurant operations
• Prepare menu and material costing
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on daily, weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Requirements

• B.Sc / HND in Business Administration; Catering & Hospitality management or related field
• Minimum of 5 years proven work experience as a Restaurant Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) skills
• Proficiency in the use ofMS office especially Excel
• Strong leadership, motivational and people skills
• Acute financial management skills
• Must have absolute control of both front and back-end of the restaurant operations
• Ability to work in a fast paced environment
• Ability to piriotize and manage time efficiently
• Restaurant software proficiency.