Restaurant General Manager at Elvaridah

Job Overview:

• We are seeking a dynamic and results-oriented General Manager to lead our hospitality business. As General Manager, you will oversee the day-to-day operations of our hospitality establishment, ensuring that all aspects of the business, from guest services to financial performance, are running smoothly. You will be responsible for driving revenue growth, maintaining high guest satisfaction levels, and ensuring the efficient management of staff and resources.

Key Responsibilities:

· Operational Management:

• Oversee daily operations of the business, ensuring smooth functioning across all departments, including front desk, housekeeping, food and beverage, maintenance, and customer service.

Leadership & Staff Management:

• Lead, mentor, and develop a high-performing team. Ensure that all staff members are trained, motivated, and working cohesively to provide exceptional service. Foster a positive and productive workplace culture.

Guest Satisfaction:

• Ensure the highest level of guest satisfaction by maintaining high standards of service and addressing any guest concerns or feedback promptly and professionally. Implement customer feedback mechanisms and use insights to improve services.

Financial Management:

• Manage the business’s budget, monitor expenses, and implement cost-control measures. Work with the finance team to ensure the business meets financial targets, including profitability and revenue growth.

Marketing & Business Development:

• Collaborate with the marketing team to develop strategies to increase brand awareness and attract new guests. Leverage partnerships and digital marketing tools to maximize bookings and revenue.

Quality Control & Standards:

• Ensure the establishment maintains high operational standards and complies with local regulations, health and safety guidelines, and industry best practices. Implement regular quality control measures across all services and departments.

Strategic Planning & Reporting:

• Participate in the development and execution of long-term strategic plans for business growth. Prepare regular reports on business performance, including guest satisfaction, financial performance, and operational efficiency, to present to senior management.

Budgeting & Cost Control:

• Oversee and manage the establishment’s budget, ensuring optimal allocation of resources. Monitor financial performance and implement effective cost control strategies without compromising service quality.

Saturday/Sunday Management:

• Occasionally be required to be present on weekends to ensure operational excellence and address any business needs. Availability for occasional weekend duties as necessary.

Requirements:

• 2-3 years of experience in a General Manager or similar leadership role within the hospitality industry.
• Strong knowledge of hospitality operations, including guest services, food and beverage management, housekeeping, and financial operations.
• Proven track record of achieving business goals, driving revenue growth, and improving guest satisfaction.
• Excellent leadership, interpersonal, and communication skills, with the ability to motivate and manage a diverse team.
• Strong financial acumen and experience with budget management and cost control.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of hospitality software and management systems (e.g., property management systems, point of sale systems).
• Strong problem-solving and decision-making abilities.
• Flexibility to work weekends and holidays as required.
• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.