Resource Manager - SSA at GE - General Electric

Job Summary

• The Resource Manager II assigns employees to jobs based upon their skills, abilities, availability, and crew performance to maximize the effectiveness of the crew. Serves as the employees’ primary point of contact regarding training, mobilization, pay, and assignments and ensures that all employees are current on training and performance reviews. Where applicable, oversees a small to large-sized/complex employee base and works with the Event Management team to help facilitate business needs and requests for their customer base.

Essential Duties & Responsibilities

• Assign employees to jobs based upon their skills, abilities, availability, and crew performance to maximize the effectiveness of the crew
• Manage field employees including employee contracts, vacation, contract reviews, employee performance evaluations, identify training and job assignment, mobilization of field employees, and address daily employee needs and requests
• Serve as the employees’ primary point of contact regarding training, mobilization, pay, and assignments and resolve concerns or conflicts
• Recruit and hire prospective employees, manage field personnel, create and negotiate contracts, create and implement productivity metrics related to direct employees.
• Assemble well-balanced crews to ensure execution with safety and quality. Optimize crew composition using analytical data sources such as Service Max and Kahuna.
• Where applicable, validate crew composition with Resource Director and other resource managers to ensure total crew strength and suitability for the scope of work.
• Determine employee readiness statuses by incorporating multiple factors including Service Max Workload, bench, Break-In-Service, and Work Time Regulations
• Upon confirming employee availability for a job, work with Field Service Coordinator team to ensure mobilization/demobilization plans.
• Partner with Service Managers, Field Service Coordinators, and the Immigration team to complete necessary immigration documents and ensure employees are clear for travel
• Report on utilization, bench cost, attrition, training statuses and balanced crew development to drive productivity and reduce cost
• Collaborate with other Resource Managers in other regions in order to export and/or borrow field employees needed to cover gaps in the global FieldCore regions or bring the right resource needed to fulfill outages in your region. Ensure global partnership goes both ways.
• Conduct audits and inspections on the work teams during the execution field activities.
• Analyze customer feedback and performance feedback (through Field Performance Survey) and post-outage data to determine ways to improve future customer satisfaction, resource utilization and reduce cost
• Partner with the Regional Training, Development, and Qualifications Manager (TDM) to determine and coordinate career development opportunities for employees and gaps in the workforce that need to be addressed. Ensure that TDM has overview of current employee training records and certificates which need to be uploaded to appropriate systems.
• Ensure employees are up to date on required EHS training
• Participate in creating recruitment strategies and interviewing candidates to maintain a strong and effective team
• Provide regular feedback to field employees about performance and behaviors. Conduct annual performance reviews for all eligible employees.
• Participate in quarterly talent development review processes to retain top talent
• Some travel required
• Ability and willingness to work holidays, weekends, and overtime as required to staff field assignments and support employees
• May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.

Required Qualifications & Experience

• Bachelor’s degree or equivalent in related field with minimum three to five years project management experience
• 8+ years applicable experience and demonstrated success/knowledge
• 3+ years managing and developing employees
• 3+ years of specialized/industry experience
• Experience in power generation or technical industry can be substituted for degree and/or project management experience
• English proficiency required

Desired Characteristics

• Qualification as Field Engineer and 3+ years experience as Field Engineer is a plus
• Excellent customer service and interpersonal skills
• Proficient in project management and planning
• Ability to solve complex problems
• Excellent communication and interpersonal skills
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines