Reservations Coordinator - Transport Division at Noemdek Limited

Responsibilities

Reservations & Dispatch Coordination

• Manage and confirm client reservations, ride schedules, and service requests.
• Coordinate vehicle and driver assignments in collaboration with dispatch teams.
• Communicate trip details, changes, and updates clearly to drivers and relevant internal teams.
• Monitor daily schedules to ensure timely service delivery and optimal resource utilization.
• Handle rescheduling, cancellations, and last-minute adjustments efficiently.

Client Communication & Support

• Serve as a key point of contact for clients regarding reservations and service updates.
• Provide prompt responses to booking inquiries, confirmations, and changes.
• Proactively address service disruptions (e.g. delays, vehicle changes) and communicate resolutions clearly.
• Maintain accurate booking records and service logs.

Service Quality & Reporting

• Track completed trips and flag service issues for follow-up.
• Ensure adherence to service standards and operational procedures.
• Assist with preparing daily and weekly booking and performance reports.

Operational Support & Process Improvement

• Support the implementation of standard operating procedures for reservations and dispatch.
• Identify recurring operational issues and recommend process improvements.
• Assist with onboarding new drivers or routes by ensuring booking and schedule readiness.
• Maintain clear documentation to support efficient handovers and continuity.

Requirements

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• 2–3 years of experience in reservations, dispatch, logistics coordination, or customer support roles.
• Strong organizational and multitasking skills.
• Ability to communicate clearly with drivers, clients, and internal teams.
• Calm under pressure with strong problem-solving skills.
• Proficiency in Microsoft Office tools, especially Excel.
• Detail-oriented, dependable, and service-focused.