Reseller Growth and Partnership Officer at Friska Farms Limited

Description

• The Reseller Growth and Partnership Officer will play a key role in developing and managing relationships with resellers, strategic partners, and channel agents.
• The ideal candidate will be proactive, customer-oriented, possess a keen eye for detail, and be capable of identifying growth opportunities across existing and emerging markets.
• You will be responsible for building, expanding, and maintaining our reseller network, ensuring timely fulfilment of B2B orders, and driving repeat business through excellent relationship management, customer service, and coordination with internal sales and logistics teams.

Key Responsibilities

• Identify and onboard new resellers and strategic partners.
• Build and manage strong, ongoing relationships with resellers and B2B customers to ensure repeat sales.
• Handle partner inquiries, complaints, and post-sale support with professionalism.
• Monitor and track sales performance and reseller satisfaction.
• Work closely with logistics and sales teams to ensure product availability and delivery.
• Conduct regular visits to reseller outlets and distribution points to assess performance and gather feedback.
• Collect and analyse sales, customer, and market feedback data to inform strategy and improve efficiency.
• Contribute to marketing campaigns and customer engagement strategies for the reseller network.
• Support territory expansion efforts by identifying new market opportunities.
• Ensure accurate documentation of transactions and partner interactions.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, or any related field.
• Minimum of 3 years’ experience in reseller management, B2B sales, or customer account management.
• Proven success managing reseller networks or retail distribution channels.
• An understanding of Network/Multi-Level Marketing Frameworks is an added advantage.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organisational ability.
• Proficiency in Microsoft Office tools (Excel and Word).
• Ability to work independently and meet sales and growth targets.
• Prior experience in the FMCG or wellness industry is a plus.

Key Competencies:

• Sales and negotiation skills
• Customer service orientation
• Strategic thinking and market awareness
• Initiative and accountability
• Collaboration and teamwork
• Attention to detail and follow-through
• Market awareness and business acumen.