Research & Development Manager at Enyata

Principal Accountabilities

• You will report to the Head of Product. Your responsibilities will include:
• Build a research strategy in collaboration with the Product and Design teams and execute it.
• Hire and supervise the Research team.
• Build cross-functional research processes and provide methodology support to Product and Design teams.
• Evaluate research tools and implement them into the research process.
• Maintain an overall company knowledge about customer insights and provide transparency.
• Drive the process of turning insights into action recognizing that observations are only as valuable as their influence on the products they serve.
• Collaborate with Sales, Success, and Marketing teams to exchange insights about customers and market needs.
• Build frameworks and templates for the Product team to support research projects.

Job Requirements:

• 3+ years of proven success leading user research projects with demonstrated impact.
• End-to-end experience with all aspects of research.
• A strong portfolio demonstrating past work experience and deliverables.
• Hands-on experience with lab-based user testing, remote testing, iterative prototype testing, concept testing, ethnographic research, longitudinal research (e.g. diary studies), benchmarking, survey design, and usage of multiple methods within a study.
• Data-collection and analysis skills (e.g., designing, conducting, and analyzing all kinds of user data).
• Ability to meet ambitious deadlines and deliver high-quality work on schedule, including quickly turning around study plans and reports.
• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly across different audiences and levels of the organization.
• Demonstrated passion for solving problems.
• Experience in working with a distributed team.
• English – Advanced or higher.
• B2B SaaS experience (especially collaboration space) is a plus.