We are a boutique digital transformation, consultancy and software development company that focus on building world class products, providing excellent services using technology to inspire and implement solutions to enable businesses. We maximize our ability to take on any project by creating a diverse team who can bring their experience and perspectives together to solve problems
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You will report to the Head of Product. Your responsibilities will include:
Build a research strategy in collaboration with the Product and Design teams and execute it.
Hire and supervise the Research team.
Build cross-functional research processes and provide methodology support to Product and Design teams.
Evaluate research tools and implement them into the research process.
Maintain an overall company knowledge about customer insights and provide transparency.
Drive the process of turning insights into action recognizing that observations are only as valuable as their influence on the products they serve.
Collaborate with Sales, Success, and Marketing teams to exchange insights about customers and market needs.
Build frameworks and templates for the Product team to support research projects.
Job Requirements:
3+ years of proven success leading user research projects with demonstrated impact.
End-to-end experience with all aspects of research.
A strong portfolio demonstrating past work experience and deliverables.
Hands-on experience with lab-based user testing, remote testing, iterative prototype testing, concept testing, ethnographic research, longitudinal research (e.g. diary studies), benchmarking, survey design, and usage of multiple methods within a study.
Data-collection and analysis skills (e.g., designing, conducting, and analyzing all kinds of user data).
Ability to meet ambitious deadlines and deliver high-quality work on schedule, including quickly turning around study plans and reports.
Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly across different audiences and levels of the organization.
Demonstrated passion for solving problems.
Experience in working with a distributed team.
English – Advanced or higher.
B2B SaaS experience (especially collaboration space) is a plus.
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