Repairs and Maintenance Administrator at Pragmatic Technologies

Tasks and Responsibilities

• Attend tocustomers complaints relating to technical faults on the company products.
• Receive incoming returned products (defective) from customers.
• Verify all incoming returned products to authenticate receipt of items i.e., customer information and product registration.
• Liaise with the customer and workshop regarding the status of product repair.
• Communicate the repair charges to customers.
• Proper documentation and maintenance of the database system.
• Release repaired products to customers.
• Test repaired products for customers at collection point.
• Any other tasks as assigned from time to time.

Job Specifications

• An OND in Electrical Engineering or equivalent.
• At least 1-2 years of relevant and progressive experience.
• Great business communication (including written and verbal) skills.
• Expert presentation and interpersonal skills.
• Good carriage, professional appearance and outlook to work.
• Strong ethics..

Skills / Requirements:

• Strong business communication skills.
• Time management
• Relationship management and Customer Service
• Problem solving skills.
• Result Orientation, Positive Mindset, Self-Starter, Hardworking, Adaptive & Flexible, Team worker and keen to modelling the company's ideals.
• Strong interpersonal relations.
• Proficient with electrical/electronic devices
• Computer Literacy and RMA Management and Reports.