Relationship/Sales Support - Internship at Mitiget Assurance and Technology Services Limited

Duties

• Stands as an interface for customers and prospects.
• Manages all digital marketing endeavours in collaboration with the sales team.
• Ensure existing and new customers are excited about our products & services, with focus on flawless customer services deliveries and continuous improvements.
• Assist in the development and implementation of long-term sales strategy and goals targeted on growing existing profitable customers and acquiring new customers, markets and market segments.
• Equip sales team with all necessary information/data to response timely to customer requests and new prospects.
• Ensure high quality customer service among the team (processing etc.)
• Escalating and resolving areas of concern as raised by customers.
• Carrying out periodic customer satisfaction surveys and reviews
• Monitoring company performance against service level agreements and flagging potential issues.
• Manage website chats effectively and efficiently.
• Follow up and ensure invoices delivered to customers are paid timely in collaboration with the sales team.
• Follow up to ensure that appropriate and timely actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Office administration support

Qualification

• High proficiency in internet and computer usage
• OND or first-degree holder
• Previous customer service experience a plus
• Friendly and welcoming manner with clients and other members of the customer service team
• Ability to explain complex concepts in a clear, simple manner to customers
• Strong command of written and verbal English
• Excellent organizational and multitasking skills

Experience

• Customer service: 1 year (Preferred)
• customer representative: 1 year (Preferred)
• Sales executive: 1 year (Preferred)