Relationship Manager, Private Banking at Westfield Consulting

Reports To: Head, Private Banking
Grade: Banking Officer – Assistant Manager

Job Summary

• Develop and champion the implementation of the Personal Banking strategy in line with the overall Private Banking strategy through customer acquisition and retention, Balance Sheet growth, and profit targets.

Principal Duties and Responsibilities

• Lead the strategic agenda through balance sheet growth, customer acquisition and retention, and profit and loss targets to support the overall achievement of the business strategy.
• Ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Implement Bank-wide go-to-market strategy for new initiatives, working with relevant departments and stakeholders to drive execution.
• Drive achievement of growth and acquisition of new customers through development and maintenance of quality products, propositions, and solutions relevant to businesses.
• Build and maintain strategic and productive relationships with stakeholders to drive the development and delivery of business solutions and revenue growth.
• Ensure effective customer loyalty programs for networking and deepening Personal Banking market penetration.
• Facilitate proactive relationship and excellent customer engagement by operating as a committed and main point of contact for clients in the branch and offering banking solutions that satisfy customer requirements in line with each personal banking segment’s value proposition.
• Recommend and explain banking services and products to clients based on their needs.
• Account for all relevant segment or product metrics as applicable within the Bank’s policy (e.g., risk limit, delinquency, compliance requirements, etc.).
• Coordinate the development and deployment of value propositions, product offerings, target segment strategy, and business plan for the Personal Banking business.
• Liaise effectively with the sales team to ensure seamless transfer of clients to Relationship Management after sales are concluded.
• Develop and monitor specific sales and marketing campaigns with relevant stakeholders to leverage market opportunities that generate new sales and increase market share.
• Proactively identify cross-sell opportunities within own portfolio of customers to maximize life cycle opportunities.
• Monitor sales impact on profitability and marketing expenditures.
• Ensure portfolio health on relevant products by tracking portfolio performance through lead indicators and taking necessary actions to maintain product integrity.

Qualifications and Experience

•  4–7 years’ continuous banking experience in sales and credit to the private banking market segment, with a minimum of 2 years in a supervisory position for more experienced candidates.
• Minimum of a first degree (A postgraduate qualification or relevant professional certification would be an added advantage).
• Good knowledge of Basic Accounting and Financial Analysis, Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Private Banking in part and General banking as a whole.
• Hands-on experience in Credit Analysis & Administration,  Sales, Relationship Management, Customer Service, and Product development functions of a commercial bank at a managerial level.
• Good understanding of economic trends and their implications on the banking/finance sector.
• Experience in completing credit applications successfully.

Remuneration
Very Attractive.