The Relationship Manager will drive offline merchant acquiring businesses (Chain Stores, restaurants, Supermarkets, FMCG, Pharmacy, Betting, etc.), and develop strategies to increase sales revenue.
Roles and Responsibilities:
S/he will be responsible for driving the Merchant Acquiring business across various merchant sectors (Supermarkets, Pharmacies, Filling Stations, Eateries & Restaurants, Lounges & Bars, and Hotels) within the region and developing strategies to increase sales revenue
Develop plans and strategic initiatives to grow the Merchant Acquisition business and achieve the company's sales goals
Manage and lead the Merchant Acquisition team within the region to deliver profitable growth
Daily, weekly, and monthly monitoring of the KPIs of the Merchant team within the assigned region is required, ensuring all targets are consistently met and exceeded
Drive the KAMs (Key Account Managers) to ensure they meet all KPIs for their respective teams
Meet target quotas for the region's set KPIs, including transaction value, volume, and revenue
Monitor market trends and provide regular competitor feedback to the Merchant Acquisition Manager
Have Strong understanding of the company's products and services is essential, with the ability to advise others effectively
Follow up with merchants, ensuring both active and inactive merchants are visited. Where necessary, they will facilitate the retrieval of POS terminals from inactive business partners within the region
Requirements
Bachelor's Degree in Sales and Marketing or related fields
A minimum of 6 to 8 years of experience in the Merchant business
Must have an Android phone
Proven experience managing a high-performance sales team
Ability to motivate a team of Sales Managers for performance
Extremely flexible, result-oriented, and hardworking with a strong track record of success
Ability to self-motivate and manage self
Good communication and interpersonal skills
Customer orientation and ability to adapt/respond to different characters
Gmail
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