Regional Solar Installation & Maintenance Technician (North Central) at Sun King (Formerly Greenlight Planet)

About the Role

• Sun King is seeking a highly skilled and motivated Regional Installation & Maintenance Technician to serve as the key technical expert for solar inverters within an assigned region.
• This role is central to ensuring exceptional end-to-end service delivery and customer satisfaction.

What you would be expected to do
Technical Service Delivery & Customer Satisfaction:

• Execute high-quality installation, commissioning, troubleshooting, and repair of Sun King solar inverter systems for customers within the assigned zone or region.
• Follow company technical standards, safety protocols, and service level contracts for all field activities.
• Serve as the main technical contact for complex customer issues, ensuring timely and effective resolution to maintain strong customer satisfaction.
• Maintain a professional demeanour and positively represent the brand during all customer engagements.

System Performance Monitoring & Proactive Maintenance:

• Utilise remote monitoring platforms to track the performance and condition of installed solar inverter systems within the zone.
• Evaluate performance data to identify systems that require attention, diagnose potential issues remotely, and initiate proactive maintenance visits to prevent failures.
• Prepare reports on system uptime, performance ratios, and recurring fault codes to enhance product improvements and service planning.

Quality Assurance via Installation Audits:

• Conduct routine remote and on-site audits of installations completed by internal teams and third-party installers.
• Review installations against Sun King’s quality checklists, ensuring adherence to technical, safety, and customer service standards.
• Provide constructive feedback and corrective action plans based on audit outcomes, and follow up to ensure issues are addressed.

Installer Network Management & Development:

• Identify, onboard, and train third-party installers to expand service coverage within the assigned zone.
• Deliver regular technical training and performance reviews for partner installers, using audit insights to guide development.
• Oversee the daily activities of the installer network, offering technical guidance and technical assistance as needed.

Operational Excellence & Reporting:

• Accurately document all service activities, audit results, and spare parts utilisation using company systems.
• Submit detailed periodic reports to the After-Sales Manager covering service trends, system performance, audit findings, and installer performance.
• Manage the inventory of spare parts, tools, and equipment within the zone.

Safety & Compliance:

• Promote a strong culture of safety, ensuring all personal and partner activities comply with Sun King’s health, safety, and environmental policies.

You might be a strong candidate if you

• A Degree in Engineering or another relevant discipline.
• 4+ years of experience in after-sales service delivery and technical assistance within the electronic consumer goods, solar inverter systems, or mobile device industry.
• Strong knowledge of solar inverter systems, including installation, troubleshooting, and maintenance processes.
• Solid awareness of solar PV systems, electrical wiring standards, and power electronics.
• Proficiency in diagnostic tools, software, and remote monitoring platforms.
• Excellent verbal and written communication skills, with the ability to simplify information and communicate effectively with diverse audiences to achieve results.
• Dedication to delivering high-quality customer service and resolving technical issues.
• Ability to remain calm and composed under pressure.
• Strong efficiency, organisational skills, and attention to detail.