Regional Manager at Pagatech Limited

Location: Yaba, Lagos
Department: Human Capital
Employment Type: Full-Time
Sector: Financial Services
Career Level:  Manager, Grade 11
Reports to: General Manager, Agent Network Sales

About The Role

• The Regional Manager is responsible for delivering on agent, customer, merchant and revenue growth targets through effective development and management of a distribution network. The role involves hands-on supervision of a 50+ person field sales/operational support team, ensuring teamwork and capability development, and delivering on commercial targets defined for each period.
• To be successful you will need to be comfortable spending significant time in the field motivating the team and agents and driving both to exceed set targets. You must be someone with a strong ability to influence and work collaboratively with teams that do not report into you.
• The ideal candidate must have a clearly-demonstrated track record in channel recruiting and management and should have produced meaningful sales revenues at a fast-moving consumer goods company or similar. The candidate must also have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies. The candidate must also have demonstrated an ability to motivate a team, provide mentorship, and understand how to grow sales staff.
• The successful candidate will also need to be someone who cares about others, relatable, trustworthy, takes initiative, calm under pressure, and have great communication skills – verbal, non-verbal, and written.

Primary Responsibilities

• Responsible for providing leadership to the region by ensuring that the appropriate structures, systems, and competencies and sales values are developed to exceed revenue targets
• Working via the field team to manage recruitment, activation and ongoing support of agents across the region
• Delivering on revenue targets for all products through agent-related transactions
• Selection, training and ongoing performance management of regional staff. Focus on optimization of team performance, enhancement of morale and productivity
• Drive collaboration (regional) with cross functional teams who support the activities of the agent network (Marketing, Product Innovation, Customer Service, Finance etc.)
• Budgeting and accounting for utilization of regional funds, human and material resources, and other assets
• Keeping abreast of global trends and best practices relevant to the business, with a view to interpret and adapt same to fit our environment
• Ensure regional stakeholders’ compliance with regulatory requirements and Company standards
• Preparing weekly, monthly and annual operational and management reports
• Overall leadership in the region, including representing the Company and its management when and as needed

Key Competencies:

• Strong leadership
• Excellent Analytical, tactical and strategic thinking
• Strong ability to motivate, influence and advice people
• Strong planning and organizational skills
• Good understanding of Lagos and Ogun state market, consumer preferences and trends
• Attention to detail
• Initiative and curiosity
• Ability to multi-task and manage competing priorities
• Good judgement and decision-making ability
• Conflict resolution
• Excellent communication skills – verbal, non-verbal and written

Knowledge and Skill Requirements

• Bachelor's degree required
• At least 5years of relevant experience in sales at an FMCG with at least regional management experience
• Excellent knowledge of MS Office and sales tracking software
• Must be able to work in a high-velocity, high performance environment.
• Must be able to develop and communicate competitive landscape analysis
• Ability to lead cross functional teams
• A detailed understanding of the wholesale and retail distribution marketplace, including their potential customers, partner suppliers, and competitors. In addition, knowledge of what motivates and drives Lagos & Ogun state retailers
• Drive channel satisfaction improvement