Regional Manager at Owens and Xley

Job Description

• The Regional Manager is responsible for the back and front end of all outlets.
• The manager coordinates overall operations and ensures that the outlets are working efficiently and effectively.
• They serve as the interface between the outlets and other departments, i.e., bakery, logistics, and operations.

Responsibilities

• Monitoring and training staff to ensure uniformity in service and presentation across
• all outlets
• Ensure company is represented correctly and standards are upheld
• Supervising Coordination of daily front and backend operations of all outlets
• Recruiting and training outlet staff
• Establish outlet employees KPIs, schedules and policies
• Ensure staff comply to all health and safety regulations
• Manage all operations to the highest standards
• Design menus with the Creative Director and ensure all outlets are in-line with these menus
• Create reports regarding sales and productivity and give recommendations accordingly.
• Coordinate supplies ordering and delivery for store operations
• Conduct store visits to check on operations and compliance
• Identify customer’s needs and respond proactively to concerns
• Preserve excellent levels of internal and external customer service

Key Performance Indicators

• Restaurant staff performance
• Restaurant outlet maintenance
• Stock availability at outlets
• Consumer Feedback

Qualifications
Preferred Qualifications:

• Degree in Business Admin or Hospitality related fields
• Management and Financial management skills
• Restaurant/Service industry formal training

Key Skills and Experience:

• Leadership skills
• Coordinated
• Ability to work under pressure
• Internal motivation
• Attention to detail
• Ability to implement feedback
• Ability to take initiative
• Basic Finance Knowledge

Required Qualifications:

• Experience working at a similar establishment

Reporting Relationships:

• Functional reports to: Head of Operations
• Supervisees: All store front-end staff, Store Managers, and Team Leads.