Regional Coordinator, BDM Agent Banking at Union Bank of Nigeria

Role Description

• This is a full-time role for a Regional Coordinator, BDM Agent Banking at Union Bank across 5 geo political zones across Nigeria.
• The role involves onboarding agents and merchants across assigned region, managing and coordinating regional operations, developing and implementing business development strategies for agent banking, and fostering relationships with agents and stakeholders.

Qualifications

• Proven experience in sales, business development and regional coordination
• Strong communication and interpersonal skills
• Knowledge of agent banking operations and financial services industry
• Ability to analyze data and market trends to drive business growth
• Excellent organizational and leadership abilities
• Bachelor's degree
• Proficiency in Microsoft Office suite

Key Responsibilities:

• Field Support Officer Management: Supervise and coordinate the activities of Field Support Officers in the region, to drive agent and merchant acquisition, grow active base of agents and merchants, providing guidance and support to ensure they meet their targets and performance goals.
• Field Support Officer Management: Recruit, supervise and coordinate the activities of Aggregators in the region, to drive agent and merchant acquisition, grow active base of agents and merchants, providing guidance and support to ensure they meet their targets and performance goals.
• Agent Network Management: Oversee the management of the agent network in the region, ensuring that agents are properly onboarded, supported, and managed.
• Performance Monitoring and Reporting: Monitor and report on Field Support Officer performance, providing insights and recommendations to improve performance and achieve regional targets.
• Business Growth: Develop and implement strategies to drive business growth, Acquire 1,000 new agents monthly to expand the agent network in the region.
• Compliance and Risk Management: Ensure that all activities are conducted in compliance with regulatory requirements, internal policies, and procedures.
• Training and Development: Identify training needs and provide support to ensure Field Support Officers have the necessary skills and knowledge to perform their roles effectively.
• Stakeholder Management: Build and maintain relationships with key stakeholders, including agents, internal teams, and external partners.

Requirements:

• Bachelor's degree
• At least 2-5 years of experience in a similar role, preferably in the banking or financial services industry.
• Proven track record of success in managing agent relationships, driving business growth, and providing exceptional customer service.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and provide insights to inform business decisions.
• Strong problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office applications.