Regional Agency Support Officer-Smartcash PSB at Airtel

Job Description

To recruit, support, and manage regional aggregators, champion POS management and distribution in the assigned region and manage other Smart-cash and Airtel Money Agency Businesses in the  region.

Responsibilities

• To ensure quality aggregators are identified and onboarded in the region. 
• Ensure 100% Active aggregator.
• Ensure each aggregator achieves at least a 95% active agent base at any point in time.
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.
• To achieve revenue target within state/area.
• POS Management.
• Channel branding and visibility.
• Distribution Infrastructure. 
•  Industry Awareness/Competition Intelligence. 
• To ensure Aggregators promptly make fund available to all Agents under their network and ensure zero float balance of all Agents.
• Drive minimum of 15 transaction counts per Agent per day. 
• Constantly identify opportunities for increasing quality Aggregator base within the region. 
• Take full custody of all POS devices assigned to the region. 
• Responsible for assigning POS devices to aggregators based on qualifying criteria. 
• Responsible for managing all POS devices in the region.
• Coordinate POS distribution, retrieval and other support issues as might be required. 
• Coordinate the repairs of faulty POS devices in the region working with the state EUS team. 
• Ensure appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” within the region.
• Identify visibility opportunities for Smart-cash brand within the region.
• Effective management of POSM Materials stock in various regional state warehouses to avoid damage, wastage, and obsolete materials in territory. 
• Train aggregators on POSM deployment to agents in line with “Picture of success”.
• To recruit appropriate number of Aggregators in line with the specified distribution structure of each state in the region. 
• Ensure each aggregator recruits a minimum of 500 agents to drive the business.
• Identify and leverage on the distribution opportunities in the region. 
• Drive market penetration in the various state of the region. 
• To effectively report competitive activities in the various states in the region and implement adequate counter initiatives. 
• Track on-going initiatives in Market. 
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.

Qualifications

• 3 years of commercial/ business management experience.
• Team leadership experience.
• 1 – 2 years of relevant experience in POS Management.
• Computer literacy.
• Sales knowledge.
• Product/ Service development.
• Product/ Service management.
• Interpersonal skills.
• Customer orientation.
• Financial services, banking, PSB and Fintech experience will be a great advantage.
• A first degree in any discipline. 
• A master’s degree would be an added advantage.
• Experience in the Fintech Space would be an advantage.
• Recruited Aggregators.
• Active aggregator MBOs.
• Active POS Devices Deployed. 
• Alternative Channel Adoption.
• Active Aggregators.
• Transaction Count and value.