Recovery Officer at Lheon Consulting

Responsibilities

• Debt Recovery: Identify and contact clients with overdue payments via phone, email, and in-person visits to negotiate repayment plans and recover outstanding debts.
• Client Interaction: Maintain regular communication with clients to ensure timely payments and address any issues or concerns related to their accounts.
• Account Management: Monitor and manage assigned accounts to track the status of overdue payments and maintain accurate records of all communications and agreements.
• Negotiation: Work with clients to develop feasible repayment plans that align with their financial situations while ensuring compliance with bank policies.
• Legal Compliance: Ensure all recovery activities comply with legal requirements and bank policies, including maintaining confidentiality of client information.
• Reporting: Prepare regular reports on the status of overdue accounts, recovery progress, and any challenges faced in the recovery process.
• Collaboration: Work closely with other departments, including Credit and Risk Management, to share information and develop strategies for improving recovery rates.
• Field Visits: Conduct field visits as necessary to meet with clients and assess their ability to repay loans.
• Documentation: Maintain comprehensive and up-to-date records of all recovery activities, communications, and agreements.