Reconciliation and Settlement Manager at PalmPay

Job Purpose

• The Reconciliation and Settlement Manager is responsible for resolving all issues arising from electronic transactions.
• Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
• Engage aggregators and business partners on improved service delivery
• Attending to all transfer related enquiries from banks.

Responsibilities

• Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
• Reconciliation of transactions routed through various payment platforms including POS.
• Identifying, negotiating, and closing partnership deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Attending to all transfer related enquiries from banks.
• A thorough understanding of the card brand dispute management rules, response codes, and recommended response data.
• Daily management of our dispute management process on behalf of our merchants and acquirers across the country.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers/ Issuers where discrepancies arise
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on the system.

Specifications & Requirements

• Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
• Passionate about solving problems and is focused on customer experience and outcomes.

Requirements

• A Bachelor's Degree or its equivalent
• At least 6 years’ experience in Digital Financial Services or banking industry
• At least 2 years’ experience in business development and continuity.
• Experience with electronic payment systems
• 3 years Leadership experience
• In-depth knowledge of payment processing- gateways
• Leadership and team work skills,
• Organization and Time management skills
• Proficiency in the use of MS office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Strong analytical and problem-solving skills.
• At least 2 years’ experience in Reconciliation and Settlement of POS