Receptionist at WosAm Arena

WosAm Arena Ltd is Ogun State’s foremost entertainment and hospitality brand with hotel, cinema, nightlife and sports entertainment interests. We aim to provide world class hospitality and entertainment services in the heart of Western Nigeria. We are looking for the services of a receptionist to improve our team.

The receptionist will:

• Make and confirm reservations for guests
• Ensure proper software-enabled room allocation
• Register and check guests in
• Close guest accounts and check guests out after due accounts settlement
• Confirm relevant guest information
• Verify guest identities if they have previously completed a booking online
• Issue key cards and direct guests to their rooms or apartments
• Cross-sell other WosAm services and products including confections, cinema tickets and specialties
• Maintain liaison with other departments to accurately compute guest bills and post to room and house accounts
• Receive and transmit messages for guests
• Inform housekeeping when rooms have been vacated and ready for cleaning
• Conduct a check on rooms/apartments during checkout to ensure that hotel property is undamaged
• Maintain the reception area in terms of sanitation and temperature regulation
• Provide guests access to products in the mini mart
• Inform guests about house rules and policies

Minimum Qualification

• A first degree in a management related discipline
• At least 2 years of experience in a hotel front desk/customer service role

Skills

• Proficiency with computers
• Experience with hotel sales software

NB: The preferred candidate should be resident in Ogun State or willing to relocate.

Method of application:

Interested candidates should forward their applications with job title and code as the subject line.