Receptionist at Virginrose Resorts

Our hotel , Virginrose Resorts is looking for a professional Receptionist with a minimum of Two years experience to join our already thriving team and who will be responsible for;

RESPONSIBILITIES

• Greeting and welcoming guests upon arrival.
• Performing all check-in and check-out tasks.
• Answering inquiries from guests about hotel services, facilities, and hours of operation.
• Managing online and phone reservations.
• Informing customers about payment methods and verifying their credit card data.
• Registering guests collecting necessary information (like contact details and exact date of their stay).
• Ensuring all guest information is accurate and up to date.
• Providing information about the hotel, available rooms, rates and amenities.
• Responding to clients complaints in a timely and professional manner.
• Liaising with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests needs.
• Upselling additional facilities and services, when appropriate.
• Maintaining updated records of bookings and payments.
• Maintaining a clean and organized front desk area.

REQUIREMENTS

• Candidates should possess a degree in hotel management or other relevant field.
• Work experience as a Hotel Front Desk Agent, Receptionist.
• Experience with hotel reservations software, like Biodux is a plus.
• Customer service attitude.
• Excellent communication and organizational skills.