Receptionist at Owens and Xley

Location: Lekki, Lagos

Job Overview

• The receptionist is the first point of contact at the beauty studio. S/he performs administrative tasks, such as answering phones, receiving clients, coordinating appointments and providing information about the organization.

Duties and responsibilities

• Answering phones, scheduling appointments for clients and calling clients to confirm appointments
• Greeting clients with a friendly smile and assigning them to the appropriate station
• Keeping the reception area clean, professional-looking and inviting.
• Ensuring the use of fragrances i.e. scented candles to improve the general aura of the reception area and the studio in general
• Serving clients refreshments and beverages
• Responding to enquiries by phone, e-mail, or in person.
• Managing, escalating and expediting the resolution of customer problems/complaints
• Devising/maintaining office systems, including data management and filing systems

Qualification

• Minimum of OND

Experience / Requirements:

• Minimum 1-year front desk or customer service experience
• Good personal grooming
• Experience working in a service industry

Skills and Abilities:

• Excellent interpersonal and verbal communication skills.
• Maintain a professional appearance at all times
• Time management skills
• Excellent customer service skills

Salary

• N60,000 monthly.