Receptionist / Front Desk Officer at Krystal Medical Centre

Responsibilities

• Provide a Positive First Impression: Ensure patients and visitors have a welcoming and positive experience.
• Maintain a Welcoming Environment: Keep the hospital environment calm, quiet, and inviting for patients and their families.
• Collect and Manage Patient Information: Gather patient details and update medical records accurately.
• Data Backup: Log daily registrations into Microsoft Excel for backup.
• Handle Telephone Communications: Answer calls with polite and consistent phone manners, adhering to proper telephone etiquette.
• Schedule Appointments: Organize and manage patient appointment schedules effectively.
• Coordinate Patient Flow: Facilitate and monitor the movement of patients within the hospital.
• Assist with Documentation: Help patients complete necessary forms and paperwork.
• Maintain a Clean Reception Area: Ensure the front desk and surrounding areas are tidy and orderly.
• Process Billing and Payments: Handle payment transactions and billing processes efficiently.
• Provide Comfort to Distressed Patients: Address appointment issues and offer emotional support during stressful situations or emergencies.
• Manage Social Media Accounts: Oversee and maintain the hospital’s social media presence.
• Ensure Confidentiality: Maintain strict confidentiality of patient and hospital information at all times.
• Generate Relevant Reports: Create and provide necessary reports as required.
• Stock Front Office Supplies: Keep the reception area well-stocked with essential stationery and consumables.
• Liaise with Departments: Communicate professionally and discreetly with all medical departments.

Requirements / Skills

• Ordinary National Diploma (OND)/Higher National Diploma(HND)in Business Administration, Accounting, Community health, or its equivalent.
• One to two years of working experience
• Proficient in Healthcare Management Systems and Microsoft Office Suite.
• Experience working in a hospital is an added advantage.
• Face-to-face experience with customers.
• Outstanding communication skills, both written and verbal.
• Excellent organizational and multitasking skills.
• Highly motivated team player, willing to go the extra mile.
• Must be presentable and smart.
• Attention to detail.
• Fast learner.