Receptionist at Brilliant Performance Solutions Limited

Job Description 

• We urgently needs the services of an experienced Receptionist.

Functional Responsibilities
Your duties shall include but not limited to the following:

• Check-in and check-out guests to the company standards.
• Advise guests on room features / utilities / local amenities
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Liaise with all Managers on any issues and concerns.
• Inputting high volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property.
• Ensuring billing is correctly carried out to the hotel standards
• Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
• answering questions about hotel facilities and about local transport, places of interest and entertainment
• using sales skills to promote additional hotel services and facilities
• dealing with special requests, such as room service, taxi bookings or wake-up calls
• passing on messages to guests and taking mail for posting
• passing on any guests' problems to the appropriate member of staff
• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Enforce hotel rules and regulations
• Alert management of any wrongdoing or guest misconduct
• Report emergencies to the authorities
• Keep an orderly front desk and reception area
• Any other assignment.

Requirements

• A minimum of HND or Bsc in Hospitality Management.
• A minimum of 5 years’ experience in similar position in a reputable Hotel and must be conversant with the use of hotel management software.

Salary
Salary and conditions of service are very attractive.