Receptionist at Breakthrough ACTION

Summary

The Receptionist will be responsible for handling front office reception and administration duties, including greeting and welcoming visitors, answering phone calls, notifying staff of visitors’ arrival, and setting up conferences/meetings.

Essential Duties and Responsibilities

In addition to the general duties described above. Specific duties and responsibilities include the following:

• Welcome visitors by greeting them in person or via telephone.
• Attend to all visitor related queries and escalate complex queries where necessary;
• Assist to maintain security by monitoring the guest logbook and issuing visitor badges;
• Notify the Admin Officer II-Safety and Security or the office security guards of any suspicious visitor(s) within the (front) office environment;
• Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures)
• Answer and forward phone calls as needed;
• Manage meeting rooms requests and allocations
• Set up conference/meeting rooms as needed including electronic presentations;
• Perform other clerical receptionist duties such as filing, photocopying, etc.
• Receive and dispatch mails/letters and other materials to the appropriate staff, office or unit;
• Assist with office logistics arrangements and small procurements as needed;
• Handle staff travel air tickets and hotel bookings
• Manage staff official data and airtime provision
• Manage the front office supplies and keep inventory of stock.
• Other duties as assigned.

Minimum Qualifications, Skills & Experience

• Minimum of HND/Bachelor’s degree;
• 2 - 3 years’ experience in similar position;
• Experience working with donor-funded projects is desirable;
• Working Knowledge of MS Office Packages;
• Knowledge of basic administrative procedures;
• Strong verbal communication skills (written & spoken) in English language
• Strong problem-solving skills;
• Ability to work independently and proactively