Customer Care - Front Desk Officer / Receptionist at Unified Payment Services Limited

Job Objectives

• Courteous welcoming of Clients.
• Call Management
• Ambience of the Reception
• Other duties as assigned

Duties & Responsibilities

• Maintaining a serene and conducive atmosphere in the reception space.
• Greet clients and visitors with a positive, helpful attitude.
• Answer incoming calls and respond to customer's emails
• Timely answering of phones in a professional manner, and routing calls appropriately.
• Ensure proper listening and communication skills are deployed, and all information provided to the customer on phone are helpful and pointing towards service improvement.
• Other duties as assigned

Key Performance Indicators

• Courteous Welcoming of Clients
• Call Management
• Quality of Phone responses
• Quality of the Reception Area Ambience
• Conversation Metric Quality
• Assessment of Understanding Job Role Expectations

Requirements

• B.Sc. / HND in any discipline (Minimum of 2.2 or Lower Credit)
• Minimum of 1 year of cognitive experience with a reputable organization.
• Excellent organizational skills
• Excellent verbal/non-verbal communication
• Inter-personal skills
• Telephone Etiquette.