Quick Services Restaurant Outlet Manager at Allen Professional Services

Job Description

• The Quick Services Restaurant (QSR) Outlet Manager oversees the day-to-day operation of an outlet. He supervises a set of outlet workers to ensure that the outlet operations are running smoothly in line with the company’s objectives. He ensures that the sales and operations plans of the outlet are delivered.
• He ensures that the outlet operates within company’s policies and procedures to provide the most satisfactory services to customers.

Key Roles and responsibilities

• Oversee the daily operations of outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedbacks and recommend necessary outlet operational changes.
• Schedule orientations and job trainings to outlet associates.
• Organize regular meetings to discuss about issues and updates.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering or related fields.
• Minimum of five (5) years relevant work experience in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations and financial knowledge.
• Strong managerial skills with proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.