Quality Improvement Officer at Lagoon Hospitals

Job Brief

• To coordinate the quality improvement activities and projects in lagoon hospitals.

Summary of Responsibilities

• Monitor and audit compliance with standard operating procedures and policies.
• Participate in the development of Hospital policies and procedures.
• Participate in developing, implementing and maintaining mechanisms to track and evaluate the effectiveness of the quality assessment / performance improvement program.
• On an ongoing basis, assists the Manager, Quality Improvement to prepare for regulatory surveys annually and JCI surveys every three years. As evidenced by successful compliance audits.
• Under the supervision of the GM, Quality Improvement participate in the coordination and implementation of the hospital’s quality / performance improvement program on an annual basis, ensuring its consistency with organization’s mission, policies and procedures.
• Coordination and implementation of strategies towards the hospital’s international accreditation and attainment of quality standards.
• Function as a resource for staff trainings to ensure integration of hospital wide performance improvement initiatives.
• Develop and coordinate the quality assessment / performance improvement field in the medical department as necessary to meet the organization’s mission.
• Provide comprehensive orientation program for new employees as necessary and evidenced by the orientation schedules
• Participate in quality improvement activities.
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards.
• Other duties as assigned.

Key Result Areas / Performance Goals

• Comply with the use of standard operating procedures and policies /adherence to quality standards
• Number of planned audit completed in resident facility.
• Number of unresolved exceptions discovered.
• Number of quality improvement initiatives championed in resident facility.
• Reporting within TAT.
• Achieve JCI benchmark rating for QI in resident facility.

Job Qualifications

• Bachelor's Degree or equivalent in Health Sciences or related field, Master's Degree (MPH, MPA, MA) strongly preferred.
• IASSC or ASQ Certifications - Yello belt.
• Certified Professional in Healthcare Quality®️ (CPHQ) is desirable.
• 3 to 5 years experience is desirable.

Core Competencies:

• Excellent communication skill
• Analytic and computer skills including use of statistical process control charts
• Knowledgeable and experienced in Lean, Six Sigma, PDSA or other performance improvement methods, with record of successful improvement projects

Behavioral Competencies:

• Pleasant disposition
• Interpersonal and communication Skills
• Service oriented, courteous, team player.