Quality Improvement Officer at Georgetown University Center for Global Health Practice and Impact (CGHPI)

Locations: Bauchi - 3, Jigawa - 2, Kano - 4
Job Type: Full time
Industry: NGO / Social Services

Job Overview

• Quality Improvement (QI) Officer will drive Quality Improvement initiatives in supported health facilities and communities.
• S/he will be responsible for adaptation, training, implementation, and monitoring of quality improvement initiatives to implement changes using QI methodologies.
• S/he will ensure that teams are consistently on track to achieving program aims and objectives by consistently mentoring and reviewing available data for planning and action.

Responsibilities

• Lead efforts to conduct site-specific assessments of quality improvement capacity and plan QI start-up activities.
• Be responsible for day-to-day implementation, monitoring, and evaluation of QI initiatives in supported sites through active collaboration with the designated focal persons in the site and community.
• Establish structures for delivering QI activities at the facility and community level, including QI management systems, QI teams, QI meetings, QI champions, and QI dashboards or bulletins for relevant audiences.
• Build capacity of all staff in QI to integrate QI principles into their work and facilitate implementation of quality improvement activities.
• Coach facility QI teams to institutionalize and routinely update paper and digital dashboards to visualize outputs and outcomes of QI projects initiated to optimize program performance.
• Deliver face-to-face and virtual training and workshops sessions, on-site QI coaching, and evaluate training sessions, workshops, webinars, and other training projects.
• Oversees QI related activities in their region and ensure systematic use of QI principles during the implementation of the project.
• In collaboration with other staff, participate in conducting routine review of data information and data for program quality with M&E, other technical program officers, and operations staff where needed; so that all stakeholders know how effective the program is and what are the areas that need more support and focus
• Coordinate analysis of QI data; provide QI feedback to health facilities; and attend QI meetings at the regional level
• Ensure that regular quality improvement meetings take place at site-level (reviewing data, flow charts, and setting/following up action plans through PDSA cycles) to strengthen program implementation
• Routinely attend and provide appropriate technical leadership in program meetings, executing resolutions within her/his purview; Support site-level QI assessments, projects, and collaboratives.
• Track the availability and routine use of QI related tools and charts in supported facilities.
• Work closely with the State Ministry of Health and other relevant Stakeholders to strengthen State capacity for  Quality Improvement, Supportive Supervision and Training.
• Carry out any other QI-related tasks as may be assigned

Requirements

• A University Degree in Medical Sciences (MBBS / B.Pharm.), Behavioral / Social Sciences, Public Health, Demography, Biostatistics, Statistics or any health-related relevant field. A Master’s Degree in Public Health (MPH) will be an advantage
• 3-5 years of relevant experience leading quality improvement and demonstrated knowledge in designing and implementing quality improvement activities for public health programs
• Working knowledge and familiarity with USG-funded and/or other global health donor evaluation policies and practices
• Strong technical skills, including experience in strategic planning and performance measurement, performance evaluations for improvement, and developing performance monitoring plans
• Experience with both quantitative and qualitative methodologies
• Ability to manage multiple projects simultaneously and meet time-sensitive deadlines
• Previous experience in capacity development, stakeholder engagement and program management.
•  Previous experience working in HIV program
• Comfortable with a team approach to programming and the ability to manage several major activities simultaneously.
• Proficiency in word processing, Microsoft Office
• Willingness to travel within Nigeria and especially within Kano, Jigawa and Bauchi States
• Abilities: Strategic and analytical thinking skills with the ability to solve problems and make decisions and able to manage multiple task and prioritize, ability to determine activities and project towards measurable goals and standard-setting in collaboration with other team members.
• Interpersonal/Individual Competencies: ability to work with other team members, flexibility, decisiveness and personal integrity
• Professional Certification: Certification in any Healthcare quality are desirable but not required

Work Interactions and Conditions

• The Quality Improvement Officer will report to the QI specialist and will work closely with identified QI team leads in health facilities and communities.
• Requires regular visits to supported health facilities and communities to provide technical support, mentoring and supervision. But must be able to work with very SHORT timelines that may require unplanned travels and long work hours.