Quality Improvement Officer at Evercare Hospital

Responsibilities

• Coordinate and implement hospital-wide Quality Improvement (QI) projects and initiatives.
• Collect, analyse, and report data on Key Performance Indicators (KPIs) to identify trends and opportunities for improvement.
• Support departments in developing Corrective And Preventive Action (CAPA) plans and monitor their implementation.
• Conduct regular audits and quality rounds to ensure adherence to clinical and operational standards.
• Facilitate Root Cause Analyses (RCA) for incidents, near misses, and sentinel events, ensuring timely follow-up and documentation.
• Support compliance with national healthcare standards, ISO, and accreditation requirements (e.g. JCI).
• Organize and facilitate quality and patient safety training sessions for clinical and non-clinical staff.
• Promote a culture of continuous quality improvement and evidence-based practice across the hospital.
• Maintain and update quality performance dashboards, databases, and reports.
• Prepare periodic quality and safety reports for management review.
• Work closely with department heads, clinical leaders, and support services to drive quality and patient safety objectives.
• Participate in quality committee meetings and provide technical support for policy and process reviews.
• Support implementation of patient feedback mechanisms and monitor service improvement actions.

Requirements

• Bachelor's Degree in Nursing, Medical Laboratory Science, Public Health, Healthcare Administration, or a related field.
• Certification in Quality Management, Patient Safety, or related accreditation systems (e.g., ISO, JCI, COHSASA) is desirable.
• 1 - 3 years of relevant experience in healthcare quality improvement, patient safety, or clinical governance.
• Experience in data analysis, process improvement, and implementation of quality standards in a hospital or healthcare setting.
• Familiarity with healthcare accreditation frameworks and regulatory requirements.